CredPal recruit Customer Success Associate: CLICK HERE to apply for Customer Success Associate at Credpal financial technology company. Credpal invite interested applicants to apply for vacant position before the application closing date. Applicants must be willing to relocate to Lagos or must be a resident of Lagos state.
CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.
We are recruiting to fill the position below:
Job Title: Customer Success Associate
Location: Yaba, Lagos
- We are looking to hire a Customer Success Associate who will be responsible for providing accurate, valid and complete information to customers and building sustainable relationships with customer accounts through open and interactive communication.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information to customers by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
CredPal Preferred Qualifications
- HND/B.Sc Degree in Management Sciences or related field with 1 – 2 years work experience.
- Proven customer support experience or experience as a client service representative
- Knowledge of the financial services industry and understanding of consumer lending.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively.
CredPal job recruitment closing date
Application Closing Date
5th August, 2022.